Frequently Asked Questions

Answers to the most common questions about Munera.

General

What is Munera?

Munera is an AI-powered task assignment platform for software engineering teams. It replaces manual ticket distribution with intelligent, skills-based assignment — matching the right task to the right engineer based on skills, availability, workload, and historical performance.

What does “Munera” mean?

Munera is a Latin word meaning “duties”, “tasks”, or “obligations” — a nod to the platform's core purpose of intelligently managing the work obligations of engineering teams.

Is Munera only for software teams?

Munera is built specifically for software engineering workflows — its skill library, integrations (GitHub, Jira, Linear), and AI models are all optimised for engineering context. That said, any knowledge-work team with skill-based task routing can benefit from the platform.

Can I try Munera before paying?

Yes. All cloud plans include a 14-day free trial with no credit card required. You can invite your full team and connect integrations during the trial.

AI & assignments

How accurate is the AI assignment?

Assignment quality depends on the completeness of engineer skill profiles and task descriptions. Teams with well-maintained profiles and descriptive tasks consistently see high AI assignment acceptance rates. The algorithm also improves over time as it learns from your team's patterns and manager overrides.

Can I override the AI?

Yes, always. Managers can override any AI suggestion and assign to any engineer. The override is recorded in the audit log alongside the original AI recommendation.

Does Munera use my data to train its models?

No. Task data, engineer profiles, and assignment decisions are never shared with AI providers for training. API calls to OpenAI use your own API key (or Munera's key for cloud deployments) with data processing terms that prohibit model training.

What happens if the OpenAI API is unavailable?

AI-powered features (task analysis, smart suggestions) degrade gracefully. Manual assignment continues to work with full functionality. Tasks that were already analysed retain their skill and complexity data.

Security & privacy

Where is my data stored?

Cloud deployments are hosted on AWS in the EU (eu-west-1 / Ireland) region. Self-hosted deployments store data wherever you run the Docker containers — typically on your own infrastructure or a private cloud.

Is Munera GDPR compliant?

Munera processes personal data as a data processor under GDPR. We offer a Data Processing Agreement (DPA) on request. For data subject access or deletion requests, contact privacy@munera.cloud.

Can I export all my data?

Yes. Admins can export tasks, analytics, and audit logs from the Settings panel. For a complete data export, contact support.

Self-hosting

What is the difference between cloud and self-hosted?

The cloud version is a managed SaaS offering where Munera handles infrastructure, updates, backups, and uptime. The self-hosted version gives you full control over your data and network, but you are responsible for operations. Feature parity is maintained between both.

Do I need a licence to self-host?

Yes. Self-hosted deployments require a commercial licence. Contact sales@munera.cloud for pricing. A free tier is available for small teams (up to 5 engineers).

How do I upgrade a self-hosted installation?

Pull the latest Docker images, take a database backup, run database migrations, then restart the containers. See the Self-Hosted Setup guide for the full upgrade procedure.

Integrations

Can I use Munera without Jira?

Absolutely. Jira, Linear, and GitHub integrations are optional. You can create and manage tasks entirely within Munera, or integrate only the tools your team uses.

Is there a Munera API?

Yes — a full REST API is available for all plans. See the API Reference section for endpoints, authentication, and rate limits.